Support

Please report any errors you get while using the plugin below, we will do our best to address your issue and provide a fix for it.

We thank you for your patience.

Working Hours: Monday thru Friday, 9 AM – 5 PM GMT+2

(sorry, we wear masks and fight crime at night, the weekends and bank holidays…especially bank holidays)

Sometimes support will be available on the weekends, but not always.

*Please note that comments will be deleted once they have been dealt with (because we patch the errors and release the plugin with the fixes). If you would like to leave suggestions and or feature requests please do so on the Feature Requests page.

14 Responses to “Support”

  1. Chantal says:

    Hi –

    Just a quick ? – My WP time is GMT +2, but the auction is diplayiing the bid amounts time as GMT – how can I change this?

    Regards
    Chantal

    • Chantal says:

      Its the updated version. It is showing in the post view. Its not the ending time I am worried about, it is the times that the bids are placed that are displaying as GMT Version 3.5, not the free one.
      http://www.quaggabooks.co.za/auction/mozambique-a-history#more-9140
      all the bids are being shown as being placed 2hrs earlier, ie gmt.

      • Owen says:

        Hi Chantal,

        Leave it with me. I’ll check through the plugin and will aim to get this fixed for the next release.

        Regards

        Owen

      • Mirko says:

        The same problem. All the bids are being shown as being placed 2hrs earlier. I think it should be modified this strings in wp_auction.php

        $printstring .= ‘ bid ‘.$currencysymbol.number_format($bid->current_bid_price, 2, ‘.’, ‘,’).’ on ‘.$bid->date;

        Looking forward for support reply.

        • OwenCutajar says:

          Hi Mirko,

          I can confirm we have already fix this bug and it will be corrected in the next release. The next version has some new features which we need to make sure are 100% correct before we release.

          As you can appreciate, we have a number of live users using the plugin, so quality is our top priority when releasing a new version, so please bear with us while we complete our quality checks; after which we will be releasing the new version.

          Regards

          Owen

  2. James says:

    Hello,

    I have installed the latest plugin and am using the paid version. When I add an auction, it says it has been added, but when I look go to Manage Auctions, there are none listed.

    • Owen says:

      Hi James,

      Can you give me the version number from the WP Auctions setting page please. Also, what platform is your host running?

      Regards

      Owen

  3. Pieter says:

    Hi Owen,

    Can you help me with a translation problem:
    My comment can be found at:
    http://www.wpauctions.com/help-us-translate-wp-auctions/comment-page-1/#comment-4263

    Thanks!

  4. Natty says:

    I have WP Auctions Pro. I only want people who register with my site be allowed to place bids. I selected “Yes” from the pull down menu of “Registered Users Only: ” however, when I test with a phony email address it places the bid and congratulates me. Something I’m missing?

  5. Carol Restovic says:

    I would like to help someone install the WPAuction plugin on their new website, but they want to test it first. They only want the $35 Pro version (single-license). If they purchase that, will I be able to test it on a different domain first and then transfer the license to their domain? Their new website is currently under redevelopment.

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